This website uses only cookies essential for the functionality of the website and traffic analysis. Cookies also enable plug-ins and improve the user experience, for more information about cookies. By clicking »Accept« you agree to the use of above mentioned cookies.

Accept
ita  /  eng

TERMS AND CONDITIONS

Terms and conditions of sale and ordering procedure

All users who are registered on the site may place an order, compiling the online form in full.

When the articles have been sent to the basket, the order can be completed, specifying the type of delivery required.

When the order is sent, the customer sends the online shop a proposal for the purchase of the product(s) selected.

The bank will supply all the information needed to continue with the sale and will send proof of payment.

The order summary will be sent by e-mail to confirm reception. The online shop will check availability of the goods requested and via email or telephone, as supplied by the customer, will state whether the order can be accepted.

The online shop, or one of its distributors, will then deliver the article(s) to the courier to effect shipment to the address indicated. An e-mail confirming consignment to the courier will be sent.

The order is meant entered upon receipt of payment.

..................................................................................................................................................................................................................................................

Order cancellation

The customer can cancel his order within 24 hours, sending the request by email, fax or telephone. The system will send a confirmation email once the order has been cancelled.

Right of withdrawal (Legisl. Decree 185 of 22/05/1999)

The Right of withdrawal consists  of the consumer’s right to request reimbursement for the product of service purchased in the online shop.

The Right of withdrawal applies to physical individuals (consumers) who are acting for purposes unrelated to their commercial activity. The Right of withdrawal therefore is not applicable in the case of purchases made by resellers or companies.

The consumer has the right to exercise his Right of withdrawal within 10 days of delivery of the article.

The online shop will credit the customer the sum paid in the invoice within 30 days of receipt of the request to exercise the Right of withdrawal, and excluding any shipping fees (para. 5, section 6. Legisl. Dec. 185 of 22/05/1999). The cost of returning the article cannot be charged to the consumer in the case of a non-requested order, an article which is not the one ordered or which is defective.

The Right of withdrawal does not apply in the case of contracts whose objects are the provision of personalised or made-to-measure products.

In order to exercise the Right of withdrawal, you must:

  • have the original invoice as proof of purchase;
  • indicate the code(s) of the product(s) to be returned;
  • indicate the bank details (IBAN no. of purchaser) and account no. where the draft is to be made. If the person indicated on the invoice who is exercising the Right to withdrawal has no bank account, the reimbursement may be effected by Circular Cheque or Postal Order made out in his name;
  • contact the Customer Service of the online shop where the purchase was made by email or telephone, in order to obtain the Authorisation Code for the Return;
  • send a registered letter with advice of receipt to the postal address of the online shop, with the written and signed declaration of the intention to exercise the Right of withdrawal, mentioning the above required details.

After receiving the Authorisation Code for the Return from the online shop’s Customer Service, you must:

  • carefully pack the articles so as to protect the original packaging from any damage, writing or application of stickers on the same;
  • write the Authorisation Code for the Return in a visible position on the parcels returned;
  •  send the goods at your expense (carriage free).

The goods will be rejected in the following cases:

  • if the goods are without packaging or in an unsuitable packaging for the type of product;
  • if the goods received do not fully correspond with those listed in the Authorisation for Return sent by our customer service;
  • if the goods received are not in perfect condition

..................................................................................................................................................................................................................................................

Right to Privacy

Information concerning the processing of personal details

Governed by Legislative Decree no. 196 of 2003 for safeguarding the confidentiality of personal details

The proprietor of the data processing is Olisails S.r.l.

The purposes of the processing are: conformity to legal requirements, fulfilment of contract, pursuit of purposes regarding interactive commercial information (with possible sending of advertising material) and greater knowledge of the client’s needs.

In no case are sensitive data processed. The forms of processing include the use of automated and manual systems. Any communication or distribution of the data will be limited exclusively to the supplier and parties needed for the fulfilment of the contract or observance of legal requirements.

The processing excluded from the consent are:

  • those required for the fulfilment of legal or contractual obligations;
  • data concerning the customer’s connections with the company site that are processed anonymously at source or for the purposes of security.

In accordance with the dispositions of para. 7 of the law, the customer may at any time and without cost consult, add to, have modified or cancel all personal details concerning him or prohibit their use in whole or in part, by writing to Olisails S.r.l. - Strada delle Saline, 11 - 34015 Muggia (TS) Italy, or by sending an e-mail to od@olisails.it or a fax to +39 040 232482.

The duration of the data processing is fixed at 10 years, at the end of which period the data shall be destroyed. The consequence of a refusal to allow the processing of the data shall be the impossibility of stipulating the contract. The customer has the rights set out under para. 7 of law 196/2003.

..................................................................................................................................................................................................................................................

Consent for the processing of personal details

Having taken note of the information above, the customer approves the processing of his personal details inserted during registration and those concerning the use of the service as described in the information above.

..................................................................................................................................................................................................................................................

Delivery times (order will be considered accepted upon receipt of payment)

OPTIMIST (up to 5 sails), 420, 470 and SNIPE (1 set): within 15 working days.

For larger quantities please contact one design department before completing the order.

..................................................................................................................................................................................................................................................

Shipping costs

For Italy, transport and packing cost for one or more boxes until total weight of 30kg and 240cm length is 22 euro.

For other destinations please kindly contact our office and ask for a quotation before payment.